We have a strict 48-hour cancellation policy. We understand that things come up. Please consider and understand the cost required to reserve your time in a comfortable spa room, schedule your therapist, and exclude other customers’ appointments based on your reservation.

For cancellations with less than the required 48-hour notice or no-show guests, the spa will charge the credit card on file for the full treatment cost.

These charges are required because Izba must pay therapists for the therapy time that you reserved.

Other customers were turned away based on your reservation. The facilities you reserved had the sauna room and hot tubs heated. Our expert therapists were on site just for you and we reserved a comfortable spa room just for you.